Service and maintenance

What we do

Service has been a separate department since 2019. It has its own dispatcher and 5 service vans, and makes about 3,400 visits a year in Poznań and the surrounding area. The department is run by Agnieszka Wróblewska. We handle:

• servicing heat pumps, air conditioners and heat recovery ventilation units,
• repairs and breakdowns,
• leak checks on systems containing F-gases, with entries in the required records,
• adjusting settings when electricity bills are higher than they should be,
• inspections after you buy a house with an existing system.

Who it is for

Our own clients, and people whose equipment was installed by a company that has since closed or stopped answering the phone. In that case the first visit is longer, because we check the whole system, not only the unit.

Why a yearly service

Most heat pump and air conditioner manufacturers require a yearly service to keep the warranty valid. What the service finds matters more: a clogged water filter that lowers efficiency, a blocked condensate drain that freezes in winter, a pressure drop in the system or a badly set heating curve. Each of these pushes up electricity use before anything actually breaks.

What we check on other units

• Air conditioner: cleaning and disinfecting the indoor unit, filters and drip tray, cleaning the outdoor unit's coil, measuring temperatures and pressures, leak check.
• Ventilation unit: filter change, cleaning the heat exchanger and fans, checking the condensate drain, measuring airflow at selected diffusers.

How a visit runs

1. Booking. By phone, email or the form. The dispatcher agrees a date and asks for the unit model and a photo of the rating plate.
2. Service. The technician reads the operating history and fault codes, cleans components, measures parameters and checks the system. A heat pump usually takes 1.5-2 hours, an air conditioner about an hour.
3. Report. You get a report with the measurements and a list of recommendations. If a part needs replacing, we give you the price before doing the work.
4. Reminder. We remind you about the next service a year later.

Service contracts

A contract covers a yearly service on an agreed date, a guaranteed visit within 48 hours in the heating season and access to emergency cover from October to April, daily 7:00-21:00. For "no heating" calls we usually come the same day. We price contracts by the number of units and the distance from Poznań.

What affects the price

• the type and number of units,
• distance from Poznań,
• parts and consumables, such as ventilation filters,
• whether a leak check with a record entry is needed.

In Poznań and Poznań county we do not charge for travel. Further out we add a fixed zone rate, which we give you when booking. When we have several services in one area on the same day, we try to group them, which shortens the wait for a slot.

For out-of-warranty repairs you always get a quote before we start. The vans carry the most commonly replaced parts, such as temperature sensors, circulation pumps and filters, so we fix many faults on the first visit.